Driver questions
Straight answers on fees, warranties and drop-off.
How diagnostic testing is charged, what independent servicing means for a new-car warranty, and how the 3-year guarantee works.
Common questions
Fees, warranty, parts and timing.
Why is diagnosis $135 when parts stores read codes free?
A code only names a symptom. P0171 alone has a dozen causes, from a $20 vacuum hose to a $600 fuel pump. The $135 covers up to an hour of testing live data, circuits and leaks so the right part gets replaced.
Will servicing here void my factory warranty?
No. Under the federal Magnuson-Moss Warranty Act, a carmaker cannot require dealer servicing to keep the warranty valid. We use OEM-spec fluids and filters and keep full digital service records.
How does the 3-year / 36,000-mile warranty work?
Qualifying repairs with shop-supplied parts are covered for 36 months or 36,000 miles, whichever comes first, on parts and labour. More than 25 miles from Pittsburgh, a nationwide network of partner shops honours it.
Will you do extra work without asking?
Never. You get photos and an itemised written quote, and only the lines you approve are ordered and fitted.
Can I bring my own parts?
No. Online parts are often counterfeit, and we stand behind both fitment and labour, so we fit vetted OEM or OE-equivalent parts covered by our warranty.
Which makes, hybrids and EVs do you service?
Most domestic, Asian and European cars, crossovers, hybrids and light trucks. On hybrids and EVs we handle brakes, suspension, alignment, 12V electrical, A/C, tyres and cooling.
Can I drop off early or get a ride to work?
Yes. A lit key drop box beside the office door takes keys the night before or early in the morning, and once the car is checked in we arrange a free local rideshare within 6 miles.
How quickly will I get my car back?
Maintenance, alignments, brakes, batteries and standard diagnostics dropped off first thing finish the same day over 80% of the time. If a part needs an overnight courier, your advisor tells you by early afternoon.